Care Plans Terms and Conditions

This plan is a home care service agreement and not an insurance policy, as such it is not regulated by the Financial Conduct Authority.

IMPORTANT POINTS

• 1.1. The cover is not an emergency cover.
• 1.2. We do not offer cover for evenings, weekends or bank holidays.
• 1.3. Limited cover between Christmas and New Year.
• 1.4. For same day call outs, the appointment must be booked before 10am on a working day.
• 1.5. To activate the care plan one of our engineers would need to service the boiler and inspect the system. Should our engineers deem the Boiler/system unsuitable, a service or call out charge will apply.
• 1.6. Consumables, i.e., graphite burner seal, oil nozzles, etc will be chargeable. 1.7. Parts required at the time of initial visit will be chargeable.

• 2.1. PLATINUM COVER The central heating boiler including all components within the boiler casing including the appliance isolating valves together with the internal or external circulating pump, thermostatic radiator valves, motorised valves, radiators and central heating pipework, timers/programmers and room/cylinder thermostats. excluding hot water cylinders and flue systems.
• 2.2. GOLD 1 (Boiler only) All components within the boiler casing excluding the flue system and external controls.
• 2.3. GOLD 2 (Boiler not included) All components external to the central heating boiler, including external circulating pump, thermostatic radiator valves and central heating pipework, timers/programmers and room/cylinder thermostats, motorised valves, radiators, excluding hot water cylinders and flue systems.
• 2.4. SILVER This cover includes a service or safety check on the boiler and does not include the cost of parts and labour.

• 3.1. PRIORITY ATTENTION – G-Tech Services will endeavour, subject to workload and labour availability, to call the same day (Mon-Fri, exc bank holidays, etc) in response to any breakdown or failure of the central heating system.
• 3.2. SAFETY CHECK At the same time as the annual service visit a Service Engineer will check the safe operation of the appliances specified.
• 3.3. ANNUAL VISIT A Service Engineer will inspect the appliances specified once a year and clean and adjust them as necessary.
• 3.4. BREAKDOWN FREE LABOUR AND PARTS No charge will be made in respect of labour or parts and materials used in repairing any reported fault, unless not included under the care plan.
• 3.5. GUARANTEED SAME DAY CALL OUT The office must have received your visit request before 10am on a working day to qualify for the guaranteed same day call out. subject to availability.

• 4.1. The Service Contract is valid for one year from the date of the service.
• 4.2. If paying monthly a minimum of 12 monthly payments are required, in any one year.
• 4.3. If the monthly direct debit is cancelled during the contract period, the outstanding will be invoiced for full payment.

• 5.1. Payment for the Service Contract is made by a recurring annual payment or monthly payments. All payments are collected via Direct Debit with GoCardless.
• 5.2. The renewal date of the Service Contract will be the yearly anniversary of the date the Service Contract was first taken out. Notification of the renewal will be sent in advance.
• 5.3. G-Tech Services, at its discretion, may refuse to offer renewal of any Service Contract.

• 6.1. If the ownership of the premises in which the appliance(s) covered by this Service Contract changes the new owner shall have the benefit of the Service Contract for the remainder of the period for which the payment has been paid.
• 6.2. No refund will be made for the unexpired part of any Service Contract.

• 7.1. G-Tech Services may supply and fit adequate replacement parts or components which are not the same as the parts being replaced.
• 7.2. G-Tech Services shall not be held responsible for any delay in the provision of spare parts by suppliers.

This Service Contract does not include the replacement of the central heating appliance or other appliance(s) in the event of spare parts or components not being reasonably available. Or the unreliability of the appliance.

<ul>
<li><strong>8.1</strong>. Acceptance of a central heating system or any other appliance(s) or system components onto a Service Contract does not imply that it is installed satisfactorily or to the prevailing standards of G-Tech Services will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness for purpose or condition.</li>
<li><strong>8.2.</strong> At the time of the first service visit, G-Tech Services reserves the right to cancel the Contract and refund any monies paid for reasons of safety, accessibility for servicing or nonavailability of spare parts.</li>
</ul>

G-Tech Services reserves the right to use subcontractors to carry out all or any part of the services provided under this Service Contract.

G-Tech Services shall not be liable if it is unable to carry out its obligations under the Service Contract due to industrial disputes or force majeure. G-Tech Services shall not be liable for the cost of temporary secondary heating. Or any expenses or temporary accommodation costs.

The following are excluded from this Service Contract:

• 11.1. Adjustment to time and temperature controls.
• 11.2. Call outs during the evening, weekends and bank holidays
• 11.3. The whole flue system or any part of the flue system and its connections/seals
• 11.4. Oil tanks, oil lines and components on the oil line
• 11.5. Electrical elements in radiators.
• 11.6. The gas supply pipe and the size of the pipe.
• 11.7. A replacement boiler if the existing boiler is beyond economical repair.
• 11.8. Replacing or topping up your system inhibitor unless we’ve removed it
• 11.9. Plumbing work to hot, cold or wastewater pipes.
• 11.10. Plumbing items such as showers and taps
• 11.11. Resetting your controls or replacing the batteries
• 11.12. Any parts that are designed specifically for underfloor heating
• 11.13. Supply of curved or designer radiators
• 11.14. Costs arising from the failure of the appliance or a component under the cover, including damage caused by water leaks.
• 11.15. The replacement of decorative parts.
• 11.16. Any defect or adequacy attributable to the original design of the gas central heating system/appliances.
• 11.17. The fabric of the building or pipework and flue pipework buried in it.
• 11.18. Any defect caused through malicious or wilful action, negligence or third-party interference.
• 11.19. Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, frost/ice, impact, ingress, adverse and/or prolonged weather conditions or other extraneous cause.
• 11.20. Consequential damage or loss arising as a result of a defect occurring in the central heating appliance, system or the appliances unless such a defect damage or loss is attributable to the negligence of G-Tech Services.
• 11.21. Any defect or damage occurring from a failure of the gas, oil, electricity or water supply.
• 11.22. Descaling and any work arising from hard water scale deposits or from damage caused by aggressive water or an ingress of silt/debris from the water supply main e.g., boiler noises, debris, blockage.
• 11.23. Damage caused by internal corrosion.
• 11.24. The routine refill / top-up of sealed systems.
• 11.25. Damage to components caused by central heating system debris or by poor quality heating water or lack of system inhibitors. Additional system inhibitor chemicals are at extra cost.

• Repairs to your single boiler
• Repairs or replacement of:
  • Time and Temperature controls
  • Frost/Pipe Thermostats
  • Circulators/Pumps
  • 2 and 3 Port Water Divertor valves
  • Printed Circuit Boards √ Heat Exchangers
  • Radiator Supply Pipework (from Central Heating Boiler)
  • Standard Radiators and their Standard or Thermostatic Valves
  • System By-Pass Devices
  • Central Heating/Hot Water Storage Tanks and Cylinders
  • Condensate Pumps and Trace Heating Kits

• Repairs or flushes required as a consequence of sludge, limescale or corrosion
• Work required to upgrade or bring your system to a suitable standard for cover or to meet current legislation and industry standards for example the Gas Safety Regulations
• Pre existing faults or system deficiencies
• Underfloor heating systems or associated specialist controls Pre existing faults or system deficiencies
• Problems caused by blocked or frozen condensate pipework
• Warm air, liquified petroleum gas (LPG), oil and electrical heating systems
• Designer or non standard radiators, such as towel rail radiators
• Boilers greater than 70kW or in commercial properties
• Electric immersion heaters